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Client Services - Life Insurance
It is our commitment to always cover you with care and to provide you with excellent service but there may be instances where you feel we have not lived up to your expectations. Should this occur, please use the following complaints procedure:
- Contact a consultant at the call centre (always remember to make a note of the consultants name who dealt with your complaint).
Customer Services – 1st for Women Insurance Brokers (Pty) Ltd:
| Phone number: |
0860 10 97 59 |
| Claims Phone number: |
0860 10 51 96 |
| Fax number: |
0860 10 51 97 |
Email: |
lifeservices@ffw.co.za |
- If the matter has not been resolved to your satisfaction, please contact the consultant’s manager.
Should you wish to escalate your complaint further please contact the general manager.
Client services operating hours are from 9:00 to 17:00 during weekdays.
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